Frequently Asked Questions
Everything you need to know about shopping with Dr. Kong
What makes Dr. Kong footwear different from standard shoes?
Dr. Kong specializes in 'Check & Fit' foot health. Our footwear features ergonomic designs and specialized insoles that provide superior arch support, pressure relief, and alignment to ensure maximum comfort for daily wear.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe in centimeters and comparing it to our chart. If you are between sizes, we generally suggest choosing the larger size for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If your shoes don't fit perfectly, you can exchange them for a different size or request a full refund, excluding shipping costs.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer professional foot assessments?
Yes, we offer complimentary foot assessments at our physical retail locations. Our specialists use professional equipment to analyze your foot type and recommend the most suitable insoles and footwear for your specific needs.